If you do need to make a compliant I have a clear policy and I'm a member of The Property Ombudsman's Redress scheme

My aim is always to meet your expectations and deliver sound and reliable advice. Sometimes, however, you may have cause to question my service either because you are not happy or are not clear about something. In such circumstances I will do everything possible to answer your questions promptly and clearly.

In the first instance, please give me a clear description of your question or concern to make sure that we have a full understanding of it. You can do this by writing to me at:-

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The London Property Surveyor

13 Alderton Road

London

SE24 0HS

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or email me at info@propertysurveyor.london

I will:-

 

1. Acknowledge your communication within three working days.

2. Investigate your concerns and respond fully and in writing within 15 working days of receipt of your communication.

3. Keep you informed if there is any delay to the above timeframe. For example, I may need to carry out some further inspections or investigations to provide you with a comprehensive answer.

 

If you are not satisfied with the answer and would like a further review then let me know and I will provide a final viewpoint within 15 days of your request for a review. In such circumstances I may request, at my expense, that another surveyor visit the property to review the matter of concern, or conduct other further investigations.

With my final viewpoint I will provide details of how you can contact The Property Ombudsman who offer an independent redress scheme of which I am a member. This service is provided without charge to you.

The Property Ombudsman Milford House 43-55 Milford Street Salisbury SP1 2BP 01722 333306 www.tpos.co.uk admin@tpos.co.uk

Timescale - you must refer your complaint to the ombudsman within 12 months of receiving my final viewpoint.